- OUR SERVICE RANGES
Being a comprehensive travel service portal, www.yourhalong.com offers all clients to visit Mekong a wide range of travel services from Mekong Delta tour booking, Mekong Delta hotel reservation, Vietnam visa on arrival, and Vietnam transportation services including airport pickup and private car service. In addition, clients visiting the website are also provided with free consultancy related to travel in Vietnam. Our top goal is to facilitate all travelers to Vietnam with the best arrangements during their stay here.
Following are details of our services:
1.1 Tour Booking
Not only providing information relating to Mekong Delta tours, www.yourhalong.com also provides clients with information about various tours throughout Vietnam and from Vietnam to Cambodia, Laos and Myanmar. Through this site, you can gather yourself full information of very fantastic tours in Vietnam or from Vietnam to other countries in different styles from discovery tours, classic tours, city discovery tours to beach breaks and exclusive tours such as brief description, detailed itinerary, clear and updated rates (prices) for each tour accompanied by accommodation types, transparent photos and its videos as well. You may base on this to evaluate and select the best tour of your favorite.
1.2. Hotel reservation
Besides offering tour booking service, www.yourhalong.com also provide you with Mekong Delta hotel reservation service. Here, you will find a list of the most favorite hotels and hosts in the region with various information from its location, brief introduction and updated rates. And accordingly you can select the hotel as per your wishes.
As local professional in hotels and travel in Vietnam, we have evaluated and contracted with only the quality and good-priced hotels. Using our service, you are ensured to be served at best and enjoy your time in Vietnam.
Should you need to book your hotel or a tour, just call us at (+84) 437 925 339 – Ext 212 or 214, or send a request to [email protected] to get the immediate assistance.
1.3. Vietnam Visa service
In addition to catering your needs in Vietnam accommodation and Vietnam tour, we also offer you Vietnam visa on arrival service no matter you visit Vietnam on a leisure vocation or a business trip. Especially, to satisfy your requirements about processing time, we offer you three kinds of service including normal service, urgent service and even super-urgent service with which you can get your visa on approval after 4 working hours since your payment. We also provide the fast-track immigration service, in which our staff will assist you to finish all visa procedures at the airport on your behalf. We ensure to bring you the best service on visa to Vietnam at the best speed.
1.4. Vietnam transportation service
In trying to bring more useful assistance, www.yourhalong.com also offers clients with a diverse set of transportation services from airport pick-up at three international airports in Vietnam (Danang, Hanoi and Ho Chi Minh City), private car transportation along Vietnam to flight ticket and train ticket. In case you need someone to pick you up at the airport, or take you to somewhere you wish in Vietnam, or you wish to book a flight ticket or a train ticket, you can rely on us.
Just send a request to our email at [email protected] or call us at (+84) 437 925 339 – Ext 212 or 214, our staff will immediately contact you for further assistance.
- INFORMATION USE REGULATIONS & INDEMNIFICATION
2.1. Information Use Regulations
All the information on this website, including hotels, tours and transportation information, prices and availability of hotel reservation, tour and transportation booking, and all other travel-related news and information, as well as the infrastructure used to provide such information, is proprietary to www.yourhalong.com. Besides, our services are intended for your own personal and noncommercial use. You may not authorize others to use these services. You agree you will not sell, lease, rent or provide any product or service or otherwise transact on the Site. You hereby represent and warrant that you are the owner or otherwise have the right to provide any materials that you upload, post, email, transmit or otherwise make available via our site. The Site contains materials supplied by www.yourhalong.com and its members, affiliates, partners and subsidiaries, as well as other sources, and is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by www.yourhalong.com, you may not reproduce, modify, copy, republish, post, transmit, upload, distribute, sell, license, rent or adapt or create a derivative work of, in any manner, any material, content or design elements obtained from the Site.
If you are using the information on our website, you must agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
– You or on your behalf in excess of the liability described above; or
– By third parties as a result of
+ Your breach of this agreement or the documents referenced herein;
+ Your violation of any law or the rights of a third party; or
+ Your use of this website
– Unless specified otherwise, rates are quoted in US dollars. The room rates are for double or single occupancy, the tour rates depend on accommodation types and other request, including 15% value added taxes (VAT) and service fee.
– No refund can be made in respect of accommodation, meals or sightseeing tours which are included in the tour price but not utilized by the client for any reason.
– Most hotel room rates include meal plan. If hotels quote the room rate with breakfasts at a package price, the hotel will not refund you breakfast’s cost no matter you use it or not.
– The rates exclude extra guest/children charges and expenses of a personal nature such as food and drink, laundry, telex, telephone calls, fax services, bar, massage expenses, etc.
4.1. Payment methods
www.yourhalong.com accepts the following payment methods:
Credit card: via OnePay: Being an official online payment provider in Vietnam operated by Mastercard International Organization, OnePay has now become a reliable portal for online payment. All popular international cards such as VISA, MasterCard, American Express, JCB, Diners Club, etc. are easily paid in
OnePay. You can make payment directly on our website when your booking is completed, or we can provide you with a secure link via email after the service is confirmed. In both ways, we will only proceed with the payment after your reconfirmation.
Bank transfer: Bank transfers can be made from your bank account abroad to our bank account as follows:
Account name: Vietnam Discovery Travel Joint Stock Company (Vietnam Discovery Travel JSC)
Account No. 0491000400939 (pay by VND) – 0491370400940 (pay by USD)
Bank name: Vietcombank, Thang Long Branch, Hoang Quoc Viet Street, Cau Giay District, Hanoi.
SWIFT CODE: BFTVVNVX
Western Union: We can accept payment through any banks worldwide using Western Union service. We will send you our receipt details and then will need the control number from you to finalize the receipt of payment. You can settle the Payment by using www.westernunion.com/info/selectCountry.asp (You can use cash, credit card, your bank account or cheques – the service fees at your side).
PayPal: You also can make your payment by credit card via the PayPal platform. Our PayPal address is [email protected]
Or pay in cash at our office:
Vietnam Discovery Travel JSC
Address: 20th Floor, Vinaconex 9 Building, Pham Hung Road, Me Tri Ward, Tu Liem District, Hanoi, Vietnam
Office number: (+84) 437 925 339 – Ext 212 or 214
Working hour: Monday – Friday: 8:15 am – 5:30 p.m; Saturday: 8:30 am – 11:30 a.m (GMT +7)
4.2. Payment Policy
4.2.1. For tour bookings, hotel or car reservation
– A deposit of at least 50% or full payment of the total tour/ service cost is required to confirm your use of service with the remainder (if any) due no later than 1 day prior to departure date or date of service.
– After making payment, you will receive a voucher confirming your service.
4.2.2. For air and train ticket booking
– A full payment of ticket fare is required at the time of booking to confirm your use of service.
– Immediately after making payment, you will receive the ticket or a voucher confirming the service provided by the Company.
NOTE: When paying for the service, except for the service fee quoted in our website or by our staff, you are responsible for any additional charges associated with your Bank, no matter what your method of payment is. A payment of service fee is only accepted to be successful when our confirmation of payment is sent to your registered email. We are irresponsible for any situations arising due to unsuccessful payment.
- CANCELLATION & REFUND POLICY
5.1. Cancellation of booking by client
Due to the extensive time and planning involved with travelling, a strict cancellation policy is applicable to compensate for costs and lost revenue. Once a booking is confirmed the following cancellation fees will apply: massage expenses, etc.
5.1.1. For hotel, tour, and car booking:
+ Cancellation made after booking confirmation or more than 30 days prior to departure date: 10% of the total booking cost will be withdrawn from the deposit. The remainder of deposit will be refunded.
+ Cancellation made between 16 and 30 days prior to departure date: 50% of total booking cost will be charged or loss of deposit.
+ Cancellation made between 8 and 15 days prior to departure date: 50% of total booking cost will be charged or loss of deposit; plus the amount of penalties charged by hotels or car operators if applicable. All penalties will be itemized.
+ Cancellation made between 3 and 7 days prior to departure date: 75% of total booking cost will be charged; plus the amount of penalties charged by hotels or car operators or any third-party service providers if applicable. All penalties will be itemized.
+ Cancellation made less than 3 days prior to departure date (including no-shows): 100% of total booking cost will be charged.
+ Any cases related to unused services due to willingness, early departure, late arrival, or missed days on tours/services, no refund will be made.
5.1.2. For train and air ticket booking.
– Cancellation of issued tickets at any time will be charged 10% of the total ticket prices plus the amount of penalties charged and confirmed by airlines and rail companies if applicable. All penalties will be itemized. www.yourhalong.com shall make refund of the remainder after clarifying all fees to be charged with confirmation made by both you and the Company.
– Time for refund processing will be between 15 and 20 working days since the confirmation of cancellation.
NOTE: The specific cancellation and refund policy of each service is clearly published at the service voucher delivered to you after your payment via email. Please be reminded to read through carefully before coming to Vietnam for your trip, hotel room or transportation.
Please note that certain rates or special promotions are not applicable for cancellation or change. If you wish to review your reservation, please revert to the confirmation email and follow the instructions therein. If you wish to delay-modify-extend-cancel the tour / hotel/transportation booking please inform us as soon as possible via email ([email protected]) or fax (+84).437.925.081.
5.2. Cancellation by Yourhalong.com
We may cancel a trip at any time prior to departure due to such events of force majeure as terrorism, natural disasters, war, fire or other external events which are not viable for us to operate the planned itinerary. In case such events happen, we are responsible for immediately informing the client and refunding the full amount that you have paid for. Client can also transfer the paid amount to an alternate departure date if operation condition is permitted.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
In addition, www.yourhalong.com holds no responsibility for:
+ Overweight luggage being transported by plane and any problems relating to customs or immigration procedures which you do not ask us for consultancy in advance or is not in our responsibility.
+ Any request of changing or canceling the tour schedule or service after the tour or service has been begun
+ Any loss or damage of luggage, jewelry, or cash which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip.
+ Any problems due to external events outside our reasonable control, including climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control arising during your service or tour.
+ Any problems arising during the service/tour please inform us no later than 15 days after the service ends by email, phone, fax, etc. All complaints about the service sent after 15 days since the end of service will not be resolved.
- LINKS TO THIRD-PARTY SITES
The Website may contain hyperlinks to websites (“Linked Sites”) operated by parties other than www.yourhalong.com which are provided for your reference only. The Linked Sites are not under the control of Vietnamdiscovery.com and therefore we are not responsible for the contents of such websites, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site, as well as your use of them. www.yourhalong.com is not responsible for webcasting or any other form of transmission received from any Linked Site.
www.yourhalong.com’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
The performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of www.yourhalong.com’s right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by this website with respect to such use. Any rights not expressly granted herein are reserved.